Here’s a clear, professional refund policy tailored to your shop:

Refund & Returns Policy

Niffty Witchy Supplies Limited
28 Park Parade
Havant
Hampshire
PO9 5AD
United Kingdom
Website: www.witchy-supplies.co.uk

Returns

We hope you love your purchase, but if you are not completely satisfied, you may return your item(s) under the following conditions:

You must notify us within 48 hours of receiving your order to request a return.
Items must be returned in their original condition, unused, and with any original packaging intact.
We reserve the right to refuse a return if items show signs of use or damage not caused by us.

To initiate a return, please contact us with your order details and reason for return.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Original shipping costs are non-refundable, unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect:

Please contact us within 48 hours of delivery with photos and details.
We will arrange a replacement, refund, or suitable resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable unless faulty. This will be clearly stated on the product listing where applicable.

Contact Us

For any return or refund enquiries, please contact us via our website:
www.witchy-supplies.co.uk

If you want, I can also add sections for UK consumer law compliance, exchange policy, or tailor it for platforms like Etsy/Shopify 👍